Bdbajar Privacy Policy — Your data is completely safe with us

1 Introduction

Welcome to Bdbajar. We believe your privacy is a fundamental right, and protecting it is one of our most important responsibilities. This Privacy Policy has been written in plain language with Bangladeshi users in mind, so it's easy for you to understand.

This policy explains what information is collected when you use the Bdbajar platform, how it is used, who it may be shared with, and how it is kept secure.

By using Bdbajar through our website, mobile app, or any other channel, you are considered to have accepted this Privacy Policy. Please read it carefully before registering.

2 What data we collect

Bdbajar collects several types of information from you, which can be grouped into three main categories.

2.1 Information You Provide Directly

Information you provide when registering, completing KYC verification, or contacting support:

• Full Name & Date of Birth
• Mobile number & email address (where applicable)
• National ID or passport number (for KYC purposes)
• Payment account details (bKash/Nagad number)
• Messages sent to support and details of complaints

2.2 Automatically Collected Information

Information collected automatically while you use Bdbajar:

• IP address & device information
• Browser Type & Operating System
• Login timestamps and access logs
• Gaming History & Betting Patterns
• Cookies and session data

2.3 Data received from third parties

In certain cases, information may be verified through trusted third parties for identity verification or fraud prevention purposes.

3 How Your Data Is Used

Bdbajar uses your information only for defined purposes. No data is ever used unnecessarily.

3.1 Service Delivery

• Account creation and management
• Processing deposits and withdrawals
• Operating gaming services and storing results
• Bonus and reward distribution
• Customer service and support

3.2 Security & Legal Compliance

• Prevention of fraud, money laundering, and other illegal activities
• Age verification and responsible gaming compliance
• Responding to lawful requests from law enforcement agencies
• Compliance with licensing authority regulations

3.3 Service Improvement

• Analyzing & Improving Platform Performance
• Personalizing Your Gaming Experience
• Sending relevant offers & promotions (with opt-out option)

4 Data sharing

Bdbajar may share your information only in limited, specific circumstances. In every case, strict confidentiality agreements are in place.

4.1 Who We May Share Your Data With

• Payment Providers: Necessary information is shared with bKash, Nagad, or other payment gateways solely to process transactions.
• Game provider: Limited data may be shared for the purpose of operating live games.
• KYC Service: Data is shared with authorised services for identity verification purposes.
• Law Enforcement Agency: When required by a court order or lawful investigation.
• Audit & Compliance: For regular audits by the licensing authority.

4.2 Who We Will Never Share Your Data With

• Advertising or marketing companies
• Data brokers or data resellers
• Unauthorized Third Parties
• Competing gaming platforms

5 Cookie Policy

The Bdbajar website uses cookies — small text files stored in your browser that help improve site functionality.

5.1 Cookie Types

5.2 Cookie Controls

You can delete or block cookies at any time through your browser settings. Note that disabling essential cookies may affect certain site functionality. To manage cookies, go to the "Privacy and Security" section in Chrome, Firefox, or your preferred browser's settings.

6 Data Retention Period

Bdbajar does not retain your data indefinitely. Each category of data has a defined retention period.

• Account Information: Duration of active account + 5 years after closure (as required by law)
• Transaction History: Minimum 5 years (as required by financial regulatory law)
• KYC documents: Up to 5 years after the end of the relationship
• Support contact: Up to 2 years
• Logs and security data: Up to 1 year
• Analytics Data: Anonymised long-term retention

After the retention period ends, data is securely deleted or anonymized.

7 Security Measures

Bdbajar upholds the highest industry standards to keep your data secure. Our security infrastructure operates on multiple layers.

7.1 Technical Safeguards

• 256-bit SSL/TLS encryption — applied to all data transmissions
• Database Encryption — for data at rest
• Two-factor authentication (2FA) support
• Regular security audits and penetration testing
• Firewall & DDoS Protection

7.2 Institutional safeguards

• Only authorized personnel can access information on a need-to-know basis
• All staff are bound by confidentiality agreements
• Regular Security Training
• In the event of a data breach, all relevant parties will be notified within 72 hours

8 Exercising Your Rights

As a Bdbajar member, exercising your data rights is straightforward. Follow the steps below.

8.1 How to Submit a Request

1. Email us at support@bdbajar.bet with the subject line "Privacy Request".
2. Please include your registered mobile number, name, and details of your request.
3. An OTP will be sent to verify your identity.
4. A response will be provided within 72 hours of verification.
5. Complex requests may take up to 30 days to process.

8.2 Opt-Out

To opt out of promotional messages, click the unsubscribe link in any SMS or email, or contact our support team. Please note that essential account-related communications cannot be disabled.

9 Child protection

Bdbajar strictly does not serve anyone under the age of 18. We do not knowingly collect personal information from minors.

Date of birth is verified at registration. If it is later discovered that a minor has created an account, that account will be immediately closed and all collected data will be deleted.

If you suspect a minor has created an account using your identity, please notify us immediately at support@bdbajar.bet.

10 Contact & Policy Updates

10.1 Privacy Officer

For any privacy-related questions, concerns, or requests, please contact our Data Protection Team:

• Email: support@bdbajar.bet
• Subject: "Privacy Policy"
• Response Time: Within 72 Hours

10.2 Policy Changes

Bdbajar may update this Privacy Policy from time to time. If any significant changes are made, you will be notified via SMS to your registered mobile number or through an in-platform notification. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

To request a copy of a previous policy version, email support@bdbajar.bet. We retain the three most recent versions.